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What is your policy for outdoor lighting product replacements?

Last Updated: Jan 06, 2017 12:48PM EST
Complete outdoor lighting replacements can only be provided if they meet the warranty requirements that were provided with the fixtures. We offer 3-year warranties for CFL and LED products, as well as 1-year warranties for our other products. To be eligible for a product replacement, you must provide your proof of purchase and return the fixture(s) to the dealer from whom they were purchased. Please visit our Contact Us page and fill out our online form to request a product replacement.

Unfortunately, due to how PAR flood lights are manufactured to meet the UL standard for a wet location fixture, we do not offer replacement parts for them, aside from the gasket/O-ring. Satco abides by this policy because replacing other parts on these lights would break the waterproof seal. If that seal breaks, these fixtures would no longer meet UL standards.

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