We're Here To Help

What is the warranty policy for Satco products?

Last Updated: Jan 06, 2017 02:22PM EST
Satco offers several different warranties for our products. Satco products are warrantied by Satco for a period of 2 to 5 years, depending on the type of product. This is provided that they have not been improperly installed, set up or used in any way that deviates from normal use defined by their instructions.

The limited warranty set forth below is given by Satco Products Inc. with respect to certain LED and CFL lighting products (known as “product”). When delivered to the customer in new condition and in its original package, the product is warrantied against defects in material and workmanship for a period of 2 to 5 years (depending upon product type; see below) from the original date of purchase, based on 3 hours of use per day.

Defective products should be returned to Satco. To obtain return authorization, please fill out the form on our Contact Us page and select “RGA Requests” under How Can We Help You?. Once the product is returned and proven defective upon inspection by Satco, the product will be repaired or exchanged as determined by Satco.

This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:

(A) Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, and failure to follow operating, maintenance or environmental instructions prescribed by Satco. See safety notices in or on the product packaging.

(B) Service provided by someone other than Satco or an authorized service provider.

(C) Warranty is void if the product is not used for the intention which the product was manufactured, or installation instructions were not properly followed as noted on the package.

Product Specific Warranties

Light Emitting Diode (LED) Bulbs - 3 Year Warranty. This LED bulb’s warranty and product life statements are based on operating the LED bulb in environments with an ambient temperature of 25 degrees Celsius / 77 degrees Fahrenheit. It is warrantied for a period of 3 years, based on 3 hours of use per day, unless otherwise noted on the products packaging.

Light Emitting Diode (LED) Bulbs - 5 Year Warranty. This LED bulb’s warranty and product life statements are based on operating the LED bulb in environments with an ambient temperature of 25 degrees Celsius / 77 degrees Fahrenheit. It is warrantied for a period of 5 years, based on 3 hours of use per day, unless otherwise noted on the products packaging.

Hi-Pro Light Emitting Diode (LED) Bulbs - 5 Year Warranty. This LED bulb is designed to operate on line voltage ranging from 100V to 277V AC. If the fixture contains a ballast, it must be by-passed or removed before this LED bulb is installed. Failure to by-pass or remove the existing ballast could result in damage to the product and will void its warranty.

Compact Florescent (CFL) Bulbs – 2 Year Warranty. All medium-based CFL bulbs are warrantied against defects in materials and workmanship for a period of 2 years from the original date of purchase, based on 3 hours of use per day. All GU24-based CFL bulbs are warrantied against defects in materials and workmanship for a period of 3 years from the original date of purchase, based on 3 hours of use per day.

Outdoor LED Fixtures - 5 Year Warranty. These outdoor fixtures are warrantied against defects in materials and workmanship for a period of 5 years from the original date of purchase.

These product specific warranties apply only to the original consumer purchaser and only to products used in normal use and service. If a product is found to be defective, Satco’s only obligation, and your exclusive solution, is the repair or replacement of the product at Satco’s discretion. This is if the product has not been damaged through misuse, abuse, accident, modifications, alterations, neglect or mishandling. These warranties shall not apply to any product found to have been improperly installed, set-up, or used in any way not in accordance with the product’s designed application.

Satco does not guarantee and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.

For additional information, please see our pages on our Nuvo warranty policy, our T8 warranty policy, and CFL and LED warranty claims.

Need More Help?

professionals@satco.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete